June 15, 2012
SoftWorks Systems Inc.
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- RTP Successes
- AVG and Avast Issues
- Java Updates This Week
- RUG Next Week!
June 2012 ROES Alerts -
RTP, AVG/Avast, Java Updates 
June 15, 2012
RTP Successes; FTP and Java 7 Reports Continue
We continue to receive reports of the Java 7 FTP connection issues.  A good number of labs have migrated to RTP and the success level has been high.  Some security applications, notably Avast, have prevented good transmissions, but disabling Avast or setting an allowance for javaw.exe has allowed them to send.
For those staying with FTP, fixing the Windows issue is fairly simple by following these steps:
Click Start in Win 7/Vista, then choose All Programs, Accessories, and right-click on Command Prompt. Choose Run as Administrator in the list and the black command window will open. At the prompt type:
netsh advfirewall set global StatefulFTP disable
and press Enter. An 'OK.' should appear below it and bounce back to a prompt, then they can type
and press Enter to formally quit the window. After that FTP should send OK. 
To review RTP as an option, please visit the updated RTP Server page at http://www.roessupport.com.
More AVG and Avast Issues
We have received more reports concerning issues with both AVG and Avast.  First, AVG.  It has been seen to prevent a fresh install/download of the ROES jar files, making the download progress bar appear to stall when it goes to verify a file.  This seems to be the result of the AVG Link Scanner module; disabling the Link Scanner by unchecking the boxes that enable it allows a proper start. The guide to AVG 2012 can be found at http://aa-download.avg.com/filedir/doc/AVG_Internet_Security/avg_isc_uma_en_2012_23.pdf.
Avast has caused issues with sending orders via RTP. Disabling it or setting a rule to allow javaw.exe as an exception enables orders to send.  A reference page to help get to the Avast Firewall rules interface can be found at https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=970&nav=0,2.
Java Updates
Oracle pushed out Java updates for Java 6 and 7 this week.  Java 6 update 33 and Java 7 update 5 are more security patches than anything else.  One issue of note we have run across is a startup error downloading jars with Java 7 update 5.  The error appears in the Details as: < /span>
"#### Unsigned application requesting unrestricted access to system Unsigned resource: "
and listing the URL to the specific jar file in question.  In these instances going into Java's Control Panel via Windows Control Panel and deleting the Temporary Internet Files (click Settings and then Delete, making sure all 3 checkboxes are selected in the confirm dialog) resolved the error and allowed launch from the web URL to ROES.  This has been seen in the wild with both the ROES Client and the Template Tool.
RUG 2012 Next Week!
The 2012 ROES User Group Meeting is next week in Rochester, starting Thursday morning.  If you haven't let us know who is attending from your lab, please email us at karends@softworkssystems.com and we'll add you the list.
For past update messages and reminders, please visit http://www.softworkssystems.com/news_press/index.php.



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SoftWorks Systems, Inc. | 6311 Westerly Terrace | Jamesville, NY 13078

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